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Section: IT & Internet Vacancy 546 |
| Post:Infrastructure Support Analyst * Telecomms Support Analyst
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Stoke-on-Trent
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| The announcement text: |
Blue Chip client near Edinburgh require a Telecomms Infrastructure support Analyst with considerable knowledge and understanding of voice network management issues. Candidates need to have a good knowledge and understanding of communications standards and protocols, access methods and architectures. Working knowledge of UNIX and*or NT*W2K. Minimum of 2 years experience working in a Support environment, Voice communications operation, analysis and design skills. Experience in the administration of Call Centre technologies including ACD, CTI, IVR and Predictive Diallers. Excellent communications skills, Customer focused, Good team player, Able to learn and apply new skills quickly and effectively, Analytical approach to problem solving. Desirable: HNC in Information Technology or equivalent, Avaya qualifications, Knowledge of IP based communications and Voice-over-IP. Familiarity with Cisco network kit. Previous experience of operating successfully at this level in a similar environment, e.g. call centres, broadcasting or alternatively a blue chip organisation with leading edge technology. Administration of Avaya ACD, CTI & IVR and Concerto Diallers. Please send CV`s ASAP.MSB Technology (a division of MSB International PLC) is acting as an Employment Agency in relation to this vacancy.
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| Contact information |
| Employer: |
|
| Email: |
1545@jobinbelfast.informnow.com
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| Phone: |
020 8315 9239
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Publication date: 2009-04-10 10:53:50
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